Palamba, Widsri ANALISIS KINERJA OPERASI MIKROTRANS JAK LINGKO (STUDI KASUS: RUTE GROGOL-MERUYA)

Widsri Palamba

Authors

Widsri Palamba Universitas Kristen Krida Wacana

Keywords:

operational performance, mikrotrans

Abstract

One of the forms of public transportation management in the JakLingko program in the DKI Jakarta region is improving the quality of service and operational efficiency of microtrans. This is necessary due to reports of poor or unpleasant passenger experiences through complaints on social media. These complaints include passenger discomfort, vehicles driving at high speeds, unstable travel times, and other issues. Therefore, research was conducted to maximize the JakLingko microtrans service for the residents of DKI Jakarta. The operational performance analysis is based on operational efficiency, reviewing factors such as vehicle load, fleet availability, average headway, average travel time along the route, and average speed at specific times within the research constraints. The operational performance analysis of JakLingko microtrans will provide information for service improvement planning, which is closely related to passenger safety and security. Data collection was carried out on the Grogol–Meruya route, which is approximately 18.2 km long. This route is located in West Jakarta, with a total of 70 bus stops spread along the transportation route. Minimum service standards can be used to measure the quality of public transportation services, serving as a benchmark for public transportation service guidelines in Indonesia. The reference indicators in this research are based on the Directorate General of Land Transportation in 2002. The results of the transportation performance analysis show a load factor below 70%, specifically 65.01%, an average headway of 3.43 minutes, an average waiting time of 1.72 minutes, an average travel time of 5.21 minutes/km, and an average speed of 11.31 km/h. Overall, there are still several areas that need improvement, such as increasing the efficiency of headway based on studies of uneven passenger distribution and adjusting service frequency to be more regular based on operational hours.

Keywords: Performance; operational; microtrans

References

Adelia (2020). Efektivitas Program JakLingko Dalam Penataan Moda Transportasi Umum di DKI Jakarta, Skripsi, Fakultas Ekonomi dan Ilmu Sosial, Universitas Bakrie, DKI Jakarta

Al Humairi, K., Nurcahyanto, H., & Marom, A. (2021). Analisis Kualitas Pelayanan dan Kinerja Pengemudi dengan Kepuasan Pengguna Mikrotrans JakLingko di DKI Jakarta. Jurnal Politik dan Pemerintahan, 12(2), 123–135

Arif, A. A.,, Falyani, F. K., Sari, Vera, Aggraini, R. I. (2023). JakLingko: The Implementation of Integrated Transportation Approach in Jakarta Smart City, In Proceedings of the Business Innovation and Engineering Conference (BIEC 2022), AEBMR 236, 310-316

Arifin dan Widyaningsih, N. (2021). Analisis Kinerja dan Kepuasan Pelayanan Terhadap Moda Transportasi Microtrans JakLingko (Puri Kembangan-Kalideres), Jurnal Sosial Teknologi, 1(5), 410–418

Aritonang Lerbin R. (2005). Kepuasan Pelanggan, PT Gramedia Pustaka Utama, Jakarta

Aulia, M., Nastiti, H., & Mardiatmi, B. D. (2023). Analisis Kepuasan Pelanggan Mikrotrans Jak Lingko Selama Masa Pandemi COVID-19: Harga, Kepercayaan, Kualitas Layanan, Kepuasan Pelanggan. Jurnal Visionida, 7(2), 45–60

Bangun, G. E., & Suwandi, I. M. (2024). Evaluasi Kebijakan Integrasi Angkutan Pengumpan ke dalam Sistem Bus Rapid Transit: Studi pada Mikrotrans JakLingko. SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial dan Humaniora, 10(1), 1–15

Baswedan, Anies, et. al. (2005). Gubernur Provinsi Daerah Khusus Ibukota Jakarta, Vol. 7, hal. 583-606

Dirjen Perhubungan Darat (1996). Pedoman Teknis Perekayasanaan Tempat Perhentian Kendaraan Penumpang Umum, Departemen Perhubungan, Dirjen Perhubungan Darat, Jakarta

Dirjen Perhubungan Darat (2002). Pedoman Teknis Penyelenggaraan Angkutan Penumpang Umum di Wilayah Perkotaan Dalam Trayek Tetap dan Teratur, Departemen Perhubungan RI, Dirjen Perhubungan Darat, Jakarta

Jabrial, N. A. (2024). Analisis Peningkatan Efektivitas Pendidikan dan Pelatihan Awak Angkutan Umum Mikrotrans di DKI Jakarta. Jurnal Pendidikan Manajemen Transportasi, 4(3), 13–24

Jakarta Smart City (2021). Integrasi Transportasi Jakarta dalam Satu Aplikasi JakLingko. Badan Layanan Umum Daerah Jakarta Smart City, Jakarta

Kementerian Perhubungan Republik Indonesia (2015). Peraturan Direktur Jenderal Perhubungan Darat Nomor SK.4361/AJ.206/DRJD/2015 tentang Pedoman Teknis Penyelenggaraan Angkutan Umum di Perkotaan. Direktorat Jenderal Perhubungan Darat, Jakarta

Murti, Lilyanis N. F., Agusdini, Theresia M. C. (2019). Evaluasi Kinerja Angkutan Umum Penumpang Trayek Lyn D Jurusan Terminal Rajekwesi – Dander Kabupaten Bojonegoro, Seminar Teknologi Perencanaan, Perancangan, Lingkungan, dan Infrastruktur, FTSP ITATS, hal. 84-90

Nugroho (2022). Evaluasi Kinerja Operasional Angkutan Kota Mikrotrans Jak Lingko (Studi Kasus: JAK 53 Pos Pengumben-Grogol Via Slipi Jaya), Skripsi, Fakultas Teknik, Universitas Mercu Buana, Jakarta

Peraturan Gubernur DKI Jakarta (2019). Perubahan Atas Peraturan Gubernur No. 33 Tahun 2017 Tentang Standar Pelayanan Minimal Layanan Angkutan Umum Transjakarta, Sekda Provinsi DKI Jakarta, Jakarta

Pratama, M. R. A. (2024). Analisis Faktor-Faktor Keterlambatan Mikrotrans Jak-Lingko Tiba di Terminal Rawamangun. Wawasan: Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan, 2(3), 128–136

Sari, D. F., & Prasetyo, B. (2021). Analisa Tingkat Kepuasan Penumpang Terhadap Kualitas Kinerja Pelayanan Mikrotrans JakLingko. Jurnal Riset Perencanaan Pembangunan, 5(1), 45–52

Sukma, A. A., Aulia, D., Banowati, A. D., Achsani, F. M., Rewerdrianty, E. A., & Febriyanti, A. (2024). Evaluasi Dampak Peralihan Moda Transportasi pada Pengguna Mikrotrans Rute Pulo Gadung. SASKARA: Indonesian Journal of Society Studies, 4(2), 263–286

Undang-Undang Republik Indonesia Nomor 22, 2009. Lalu Lintas dan Angkutan Jalan. Jakarta.