HUBUNGAN DISIPLIN KERJA DAN KOMITMEN ORGANISASI TERHADAP KUALITAS PELAYANAN PADA KARYAWAN SEKRETARIAT GBI RAYON 1D

THE RELATIONSHIP OF WORK DISCIPLINE AND ORGANIZATIONAL COMMITMENT TO SERVICE QUALITY OF GBI RAYON 1D SECRETARIAT EMPLOYEES

Abstract

ABSTRACT

This study examines the relationship between work discipline and organizational commitment on service quality among GBI Rayon 1D Secretariat employees. The research employed a quantitative approach with a descriptive correlational method. A total of 36 respondents were selected using the saturated sampling technique. Data were collected through a closed-ended questionnaire based on a Likert scale, with reliability testing yielding Cronbach’s alpha values of 0.723 for work discipline, 0.756 for organizational commitment, and 0.755 for service quality. Data analysis was conducted using the Spearman Rank correlation test to examine the relationships between variables. The findings highlight the importance of enhancing employee discipline and commitment to improve service quality. The study recommends implementing regular training and fostering a strong organizational culture to sustain service quality in the religious organization context.

Keywords: Work Discipline, Organizational Commitment, Service Quality, GBI Rayon

1D