ANALISIS KUALITAS PELAYANAN KA COMMUTER LINE RUTE PARUNGPANJANG-TANAH ABANG
Abstract
The growth of Jakarta's population and many of them have been moving and settled in the buffer zones of Jakarta. Its impact is on increasing the number of movement of commuters from the buffer zones to Jakarta city. Indonesian Commuter Line (KCI) is the most reliable mass transportation mode as public transportation from the buffer zones of Jakarta such as Bodetabek (Bogor, Depok, Tangerang and Bekasi) to Jakarta. The annual growth in the number of passengers and the limited infrastructure of commuter line can impact on decreasing the quality of operational services, both in terms of the train's punctuality and travel time as the dominant variable in determining the quality operational services. Therefore it’s necessary to evaluate whether the annual growth in the number of passengers can has the impact on decreasing the quality of operational services of commuter line. This research is focused on the Parungpanjang–Tanah Abang route using descriptive and quantitative methods. The result of this research shows that the reliability level of the the quality of the operational services of Commuter Line during peak hours is still below the tolerance limit or relatively good.
- View 1942 times Download 1942 times eJournal_CENTECH_Efendy Tambunan_2
Hak Cipta atas Tulisan Karya Ilmiah
Bersama dengan ini saya sebagai penulis utama menyatakan bahwa paper yang saya kirimkan untuk dipublikasikan melalu Jurnal Rekayasa Teknik Sipil dan Lingkungan adalah benar merupakan hasil orisinil Tulisan Karya Ilmiah yang merupakan hasil penelitian/kajian yang saya lakukan dan belum pernah dipublikasikan pada penerbit Jurnal ilmiah lain di Indonesia.
Jika di kemudian hari ternyata ditemukan bukti adanya hal-hal yang tidak sesuai dari pernyataan diatas maka saya bersedia menerima konsekuensi yang diberikan oleh Dewan Redaksi Jurnal Rekayasa Teknik Sipil dan Lingkungan serta paper yang telah diterbitkan akan DIBATALKAN dan dinyatakan sebagai hasil karya PLAGIASI.